Outsourcing Oracle development to Mesasoft allows you to focus on your core business and gives you access to thousands of Oracle experts around the world. Outsourcing can provide a smooth, predictable funding model for Oracle upgrades, expansions and consolidations. With service levels for availability, stability and functionality, Mesasoft manages Oracle day-to-day complexity and reduces the need to re-skill your team with new Oracle enhancements.

Mesasoft offshore Oracle outsourcing services offers a partnership where you own the customer relationship and we provide technical expertise in support of your engagement:

• Teaming to deliver the right skills at the right time at the right cost
• Skills transfer is part of everything we do
• Win-Win Partnership

Oracle Applications Design and Implementation

Mesasoft specializes in providing the design and implementation of Oracle modules and applications based on client’s requirements.

• Functional and technical expertise
• Oracle Forms
• OAF, ADF, BPEL, SOA
• Oracle Developer Suite
• SQL, PL/SQL, Linux OS experience
• Oracle application customizations including Oracle reports, custom interfaces, extensions
• EUL creation and administration for Oracle and custom business areas
• Support of business requirements into technical design, with custom objects to support, write and test program code that meets user specifications
• Discoverer

Oracle Applications Support

Mesasoft provides post implementation support as we prioritize the support calls with an effective call level system. A call level system tends to achieve a greater number of solved problems per staff hour expended. Level 1 staff members can either resolve or assign a large number of issues per day, providing the quick first response that is critical for users to feel that their concerns are being addressed, and reducing frustration and multiple calls. Level 2 and Level 3 staff can focus on their areas of expertise while Level 1 staff avoids spending time working on problems they're unlikely to solve.

Provide comprehensive testing, troubleshooting, analysis, and functional/technical support and maintenance of system interfaces of the Oracle Applications environment including database architecture/programming. The scope of these responsibilities includes providing break/fix and support for the functionality and business unit users on Oracle Suite of Applications instances, including users from different departments.

Mesasoft provides the break-fix support of the Oracle Applications environment, including day-to-day interaction with business unit process owners and end-users. Activities will include (but not limited to):

• Log TARs and working with Oracle Support to resolve application related issues
• Comprehensive testing, troubleshooting and resolving issues with application extensions, including custom interfaces and processes
• Work with business unit, sector, and other team members on detail-level analysis of Oracle Applications functionality; aiding in problem-solving of Oracle Applications seeded functionality and application extensions
• Utilize Test Director (license based) or Bugzilla (Free tool) for tracking and reporting of defects or any other call ticket management system to record and track call tickets for all break/fix issues and work requests, including documentation of interaction with end-users, support teams, and resolution of problem (or issue).
• Report and analyze call ticket statistics in support of process improvement, service level agreements (SLAs), and reporting of individual and team metrics. This information is analyzed to understand the cause of call tickets and improve the processes and support methodology.
• Perform internal consulting and best practice sharing with other business units and sectors
• Make setup changes such as Approval Groups and Approval Assignments for Levels of Authority changes.
• Assist with project planning and system implementation, as required

Oracle Database Support

Customers rely on Mesasoft to supplement their staff with 24x7x365 support from our DBA team. Unlike in-house solutions or typical outsourced models, Mesasoft leverages an innovative service delivery model that not only cuts costs, but also improves service levels.
You can choose the combination of remote DBA services that are right for your business – from staff and skill augmentation to full end-to-end support:

• Design and Architecture – Our collaborative approach to database architecture and design gives you access to remote DBA service experts familiar with all aspects of a particular implementation, upgrade, or customization.
• Proactive Database Administration – Our ticketing/workflow system automatically routes, tracks, and escalates issues to ensure timely resolution.
• 24x7x365 Support – We leverage an integrated set of tools, processes, and domestic and offshore employees to provide live, round-the-clock monitoring, management, and service requests.

You choose what you need: